Resolved
After 26 minutes

Services are now resumed, apologies for the inconvenience, this was a rare issue on the host side. We have followed all procedures and have been assured there is no issue with data integrity and everything is fully up and working again. Enjoy the weekend, we will continue to monitor all services.

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Identified
After 6 minutes

Our host Rackspace have identified the issue and returned the service, we now just need to follow a number of steps to recover the service across our instances. We will be doing this as a matter of urgency and we can assure you we have already started this process. We are unable to predict a timeline right now, but hope it will be very short.

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Investigating

Our monitoring systems have detected a problem with our Cloud Block Storage device. We are currently investigating the issue and will update you as soon as we have additional information regarding the alert.

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Began at:

Affected components
  • Cloud Servers