Important Service Notice: MySQL Downtime

We're pleased to report that the maintenance on our MySQL service is now complete, and we believe all systems should be stable and fully operational. Our team will continue to closely monitor performance over the next few hours to ensure ongoing stability.

The root of the issue was identified as a preventative action taken by our hosting provider, Rackspace. They placed our database drive into read-only mode as part of a larger safeguarding effort involving the drive rig we are part of. This was an unfortunate but necessary measure to prevent further issues.

We understand the importance of consistent service and are committed to maintaining reliability. We apologise for any inconvenience caused and appreciate your understanding.

If you encounter any further anomalies or require assistance, please do not hesitate to contact our support team.

Thank you for your patience and trust in our service.

Upon further investigation, we have pinpointed the issue to a drive concern within our MySQL service. To prevent any significant problems and to safeguard your data, it is necessary to take the service offline momentarily while we execute an automatic repair procedure.

We anticipate this maintenance will require no more than 10 minutes. Our team is working with the utmost urgency to restore full service functionality.

We understand the impact of any downtime and apologise for the inconvenience. Rest assured, we are making every effort to minimise the disruption. Updates will be issued at least every 10 minutes until the resolution.

For any immediate assistance or further information, our support team is ready to help.

Thank you once again for your patience and understanding.

We are pleased to inform you that our MySQL service has been successfully restarted, and websites should now be functioning as normal. However, our hosting provider, Rackspace, has raised a broader issue which we are currently investigating to fully understand its implications, including any potential data concerns.

Please be reassured that all systems are comprehensively backed up. While we are optimistic, we cannot confirm full stability at this moment. Our team is continuing to work diligently to ensure that all services are performing reliably.

We expect to provide you with another update in 10 minutes, or sooner if information becomes available.

For any immediate support needs, please reach out to our support team who are on standby to assist you.

Thank you for your continued patience.

We are continuing to investigate this issue. Next update in 10 minutes if not sooner.

We are currently experiencing an interruption in our MySQL service, which is affecting website availability. Our engineers are actively working to resolve this issue as quickly as possible.

We understand the critical nature of this service for your websites and apologise for the inconvenience. We are treating this with the highest priority and are utilising all our resources to reinstate normal service operations.

Updates will be provided as they become available. If you require immediate assistance or have any concerns, please reach out to our support team.

Thank you for your patience and understanding.