Connection Issues

Just an additional comment on this, it looks less like a DDoS attack and Rackspace replied to us saying:

13 February 2025, at approximately 08:43 UTC, Dedicated and Cloud customers may have experienced connectivity issue in the LON region. Customers were unable to log in or connect to LON3 devices.

Engineers investigated the issue and identified that maintenance was being conducted by one of our providers. Rackspace had that provider filtered, i.e., not sending or receiving any traffic from that carrier. They unfiltered it as the maintenance window had passed. But as soon as they unfiltered the carrier, we started seeing issues. Engineers have now rolled back and filtered that carrier again, which resolved the issue.

The earlier network issues have now been fully resolved. After speaking with Rackspace, they have indicated that this may have been related to a DDoS attack, though there is no official confirmation at this time.

Everything is now working as expected, and we will continue to monitor the situation closely. Thank you for your patience and understanding.

Service Update: Network Issues Affecting Connectivity

We are currently experiencing network-related issues affecting access to our web servers. From our investigation, this appears to be a network issue at our hosting provider, Rackspace, as some networks can still access our services while others cannot.

Rackspace’s support queue times have significantly increased (from normally under 1 minute to over 60 minutes), and we are seeing similar issues across multiple servers that are hosted by rackspace. However, Rackspace has not yet posted any updates on their status page.

We are actively monitoring the situation and will provide further updates as we learn more. Thank you for your patience.

We are aware of ongoing connection issues affecting access to our web server for some users.

Our team is actively investigating the cause and working to resolve it as quickly as possible. We apologise for any inconvenience and appreciate your patience.

Further updates will be posted here as we have more information.