Rackspace Data Centre Outage

This is now listed on Rackspace’s status page.

https://rackspace.service-now.com/system_status?id=service_status&service=f2e1f04bdb46d7048f2476f5bf9619f5

We will continue to monitor this. And apologies for the inconvenience caused.

Rackspace has confirmed a critical issue affecting their London data centre, which is impacting all our hosted services.

This is part of a wider platform problem currently under investigation by Rackspace. We do not yet have a timeline for resolution but will provide updates as soon as more information becomes available.

Thank you for your continued patience.

Following a brief period of restored access, all Rackspace-hosted services have gone down again. We are once again unable to access servers or control panels, and websites relying on these systems are currently offline.

This appears to be a recurring platform-wide issue affecting multiple Rackspace services. However, Rackspace has not yet acknowledged any problems on their public status page, which is adding to the difficulty in confirming timelines or root cause.

What we’re doing:

• Actively monitoring the situation and attempting all available access routes

• Logging the incident and preparing any recovery actions that may be needed once access is restored

• Contacting Rackspace through alternate channels for escalation

Next update: Within 60 minutes or immediately if service is restored.

We’ll continue to keep you fully informed.

Thank you again for your patience during this major incident.

A short while ago, we experienced a significant disruption affecting all services hosted via Rackspace, including our Linux cloud servers, websites, and databases. We also lost access to the main Rackspace Control Panel, making it impossible to manage or diagnose servers during the outage.

Although Rackspace’s official status page did not reflect any reported incidents, this appeared to be a wider platform issue.

Current status:

• Server access has now returned

• Websites and databases are coming back online

• We are monitoring stability closely and restarting services where required

We are continuing to assess the impact across all client environments and will implement any recovery steps needed to ensure everything is back to full performance.

Next update: We’ll confirm full resolution once all systems are verified as stable.

Thank you for your patience and understanding during the disruption.

We are currently experiencing intermittent issues affecting website performance and database connectivity across some of our hosted services. This may result in websites loading incorrectly or failing to connect to their database.

Our technical team is actively investigating the root cause, working with Rackspace to resolve the issue as quickly as possible.

We’ll provide further updates here as soon as more information becomes available.

Next Update: Within 60 minutes or sooner if resolved. We apologise for any disruption this may cause and appreciate your patience.